We accepted the charge but what the new tech did was go to att.net, click into Member Center (rather than PLease sign in here), I entred the user/pass at that logon screen instead. They wanted to charge us $180 to have a specialist resolve since it was beyond AT&T and was a so called Outlook problem. The issue happened again this morning and AT&T said it was Outlook not them.
In the past, we’d keep trying new techs until someone fixed it at Comcast or AT&T. They have you reset your password at AT&T or Comcast website then go in to Outlook Tools/Account Settings and click on your email and use the same pass. They tell you it’s not their problem but with Outlook. Over 12 years we had the same issue, perhaps once or twice a year – first as Comcast customers then with AT&T.
